KSAOs -
Knowledge, Skills, Abilities, & Other Characteristics

KSAs are also referred to as Knowledge, Skills, Abilities, and Other
Characteristics (KSAOs). They are required for the selecting official to
identify the best qualified candidate for the position. Most look at writing
KSAOs as drudgery, however it is a necessary part of your employment
application, if requested on the job announcement. To qualify for a position you
must meet two types of factors; Selective Factors and Quality Ranking Factors.
KSAOs are attributes needed to perform a specific job function that are
demonstrate through qualifying training, education and experience. The following
definitions will help you understand what the selecting official is looking for
when reviewing your submissions:
If you prefer, our professional federal resume writing service can complete
your resume, KSAs and cover letters for you. Click HERE for complete information.
Knowledge - An organized body of information, usually of a
factual or procedural nature, which if applied, makes adequate performance on
the job possible. Examples include knowledge of:
- Federal Regulations and Directives
- Operational systems and procedures
- Budget and accounting principals
- Engineering practices
- Environmental Compliance Law
- Administrative practices

Skill - The manipulation of date, things, or people through
manual, mental or verbal means. Skills are measurable through testing, can be
observed, and quantifiable. Often referred to expertness that comes from
training, practice, etc. Examples include skill in:
- Keyboard data entry
- Motor vehicle operation
- Computer software proficiency
- Electronic or computer repair
- Carpentry, plumbing and/or HVAC repair
- Second language proficiency
Ability - The capacity to perform a physical or mental
activity at the present time. Typically abilities are apparent through functions
completed on the job. Abilities and skills are often interchange in KSAOs. The
main difference is that ability is the capacity to perform where a skill is the
actual manipulation of data, things or people. You may have the ability but
unless observed through actions that ability may not transfer to a skill set.
Examples include the ability to:
- Organize and plan work (observed at work)
- Analyze situations, programs and problems
- Communicate orally and in writing
- Coach and mentor others
Other Characteristics - Mental or physical attributes or characteristics that
don’t fall under the other areas.
Examples are:
- Proactive - takes initiative to get things done without prompting
- Copes well in stressful environments - handles complex tasks
- Reliability - assigned work is completed ahead of schedule and the
quality of work is exceptional
- Multiple work assignments - capable of successfully handling various and
sundry tasks
This factor is required for jobs that to a greater degree encounter these
characteristics such as jobs with the Federal Aviation Administration in air
traffic control, work at nuclear power plants, and careers in law enforcement.
This information is excerpted from The Book of
U.S. Government Jobs. This title provides specific guidance on how to assess
each job announcement and write effective KSAs that will get the selecting
officials attention. This book will help you complete a dynamic and professional
application.
Return to top of page

RESUMIX® generally refers to the products of Resumix corporation. These
products are designed to use software and artificial intelligence to review
large amounts of resumes, index them, and determine which ones meet the
requirements of a position and are suitable for further review.
Resumix is being used for filing most U.S. Appropriated Fund positions within
the Department of Defense, the Air Force, and the Veteran’s Administration. It
is designed to streamline and expedite recruiting. The system is being used
successfully in many larger private sector organizations including Continental
Airlines and Disney Corporation. The DOD intends to use RESUMIX for recruiting
current federal employees within the DOD, transferees from other federal
agencies, or former federal employees seeking reinstatement. The DOD recently
announced that it will no longer accept any other forms of applications for
recruitment of status employees, current federal workers. U.S. Citizens
currently not employed by the U.S. Government would use the traditional
competitive application methods mentioned earlier in this chapter.
With RESUMIX resumes are E-mailed to a dedicated computer where the format is
reviewed. After the review, properly formatted resumes are forwarded to the
RESUMIX database. The same procedure applies to resumes received via mail except
those are scanned directly into the database. The computer reads your resume and
identifies information such as your name, address, education, and your unique
skills.
Return to top of page